Privacy Policy

Information We Collect

We collect personal information to provide you with exceptional booking services and enhance your experience with NÓS ALBANIA. This ensures we can deliver personalized accommodations and seamless travel experiences across Albania.

• Personal Information: Name, email address, phone number, postal address, and payment details for secure booking processing and communication.
• Booking Data: Travel dates, accommodation preferences, special requests, and booking history to personalize your experience.
• Usage Information: Website interaction data, search queries, and browsing patterns collected through cookies and analytics tools.
• Device Information: IP address, browser type, operating system, and device identifiers for security and optimization purposes.

How We Use Your Information

Your data enables us to provide world-class hospitality services while maintaining the highest standards of privacy and security. We use your information responsibly and transparently.

• Booking Management: Process reservations, confirm bookings, and manage your stay arrangements with Albanian accommodations.
• Communication: Send booking confirmations, updates, travel information, and respond to your inquiries promptly.
• Payment Processing: Securely handle transactions through trusted payment processors with industry-standard encryption.
• Service Improvement: Analyze usage patterns to enhance website functionality and develop better hospitality services.
• Marketing: Share relevant offers, destination insights, and Albanian travel opportunities (with your consent).

Your Privacy Rights

You have complete control over your personal information. We respect your privacy choices and make it easy to exercise your rights under data protection regulations.

• Access Rights: Request copies of all personal data we hold about you, including booking history and account information.
• Correction Rights: Update or correct any inaccurate personal information in your account at any time.
• Deletion Rights: Request deletion of your personal data, subject to legal and contractual obligations.
• Portability Rights: Receive your data in a machine-readable format to transfer to other services.
• Objection Rights: Opt out of marketing communications and certain data processing activities.
• Consent Withdrawal: Withdraw consent for cookies, marketing, and other optional data processing.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and provide personalized content. You have full control over your cookie preferences.

Data Security & Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols.
• Access Controls: Limited access to personal data on a need-to-know basis with regular security audits.
• Secure Hosting: Data stored on secure servers with regular backups and disaster recovery procedures.
• Regular Updates: Continuous monitoring and updating of security measures to address emerging threats.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Booking data is typically retained for 7 years for accounting and legal purposes, while marketing data is deleted upon request or after 3 years of inactivity.